Privacy Policy

We believe that you should know what data we collect from you, how we use it and how we keep it safe.

This Privacy Notice describes how Zero Carbon Futures (UK) Limited does this.

Zero Carbon Futures (UK) Limited is the data controller for the purposes of data protection laws.

Our Privacy Notice is updated from time-to-time and, if it changes, we will put an alert on our website to tell you.

What this notice applies to.

It applies to information we collect about:

  • Visitors to our websites
  • People who use or may use our services. This includes for example:
    – employers who purchase services or training from us
    Individuals who are customers of Zero Carbon Futures (UK) Limited
  • Individuals who request information from us.

If you are asked to provide information to us, it will only be used in the ways described in this Privacy Notice.

Data Collection – the information we ask for.

We only ask for as much information as we need to fulfil your enquiry or application and meet our legal obligations. This might include, but is not limited to, the following:

  • name, date of birth, profession, employer
  • contact information including, phone, email and postal addresses
  • educational information including qualifications, learning support needs
  • diversity data (e.g. sex, age, ethnicity, disability)
  • financial information i.e. bank details
  • company information e.g. financial, staff, training needs analysis
  • individual achievements, attendance, results and performance on programme of study
  • website usage data.

Data Use – how we use your personal information and our lawful bases to do so.

Collecting this information helps us provide you with a service which meets your needs.

Specifically, we may use data:


Lawful basis

To meet our legal and statutory duties and responsibilities

Statutory obligation

To deliver our training courses

Statutory obligation / performance of a    contract 

To process applications, enrolments and workforce development programmes and contracts

Contractual obligation

For our own internal records so that we can provide you with a high quality service

Legitimate interests so that we can ensure that we continually improve our service provision

To contact you in response to a specific enquiry

Legitimate interests – so we can respond to your enquiry and send additional and relevant information relating to your initial enquiry.

If you are a customer

Performance of a contract

To contact you about services, products, offers and other things provided by us which we think may be relevant to you


To contact you via e-mail telephone or mail for research purposes


Disclosing your information to other parties, if required by law

Legal, Public Interest

Processing criminal convictions data as part of the enhanced DBS check which involves the processing of criminal convictions and offences data

Legal obligation

If you do not provide the information requested, then we may not be able to provide you with our services.

At no time will we assume your permission to use information that you provide for anything other than the reasons stated here.

Retention – how long we keep your information.

We keep different types of data for different lengths of time depending on need and our obligations which can be up to 6 years. These are explained in our Data Protection Policy.  Students, employees, applicants and others can ask us to delete some or all of those data items or stop us from using it for certain purposes. This is done by contacting [email protected] or by calling us on 0191 4900300.

Data Security – how we keep your information safe.

We will hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong organisational and technical security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation.

Any personal information we hold about you is processed in accordance with the General Data Protection Regulation.

We will not store your information outside the European Economic Area.

Information Sharing and Disclosure – who we share your information with.

We do not sell or rent your personal information.

We may be required to disclose to appropriate staff members of Zero Carbon Futures (UK) Limited or to appropriate staff members of our parent company Gateshead College to provide you with the services you have requested, and to government funding bodies to fulfil our statutory responsibilities.

Information may be shared with third parties if it is in connection with the service we are providing to you.

We may also share your personal information with any data processors we use to carry out certain functions, for example, a mailing house, email service providers, SMS messaging service, your employer (e.g. CVs, interview records, achievement outcomes).

If, as part of the entry requirements for your course or if you are applying for a job with Zero Carbon Futures (UK) Limited, we need to take up a reference or obtain ‘disclosure’ from the Disclosure and Barring Service, we will inform you beforehand.

Third party software and applications – what we use.

We may use third party software tools and platforms for processing data. We will only ever use recognised suppliers who can demonstrate their compliance with GDPR.

Visitors to our website

When someone visits our website,, cookies are used to collect information about website usage. This includes an IP address and information regarding what pages are accessed and when.

We do this to find out things such as the number of visitors to the different parts of the site. We collect the information in a way which does not identify anyone. If we do want to collect personally identifiable information through our website we will be up front about this, will ask for explicit consent and will make the purpose clear.

When visitors leave comments on the site, you do not have to provide a name or email address. We collect the data provided in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Use of Cookies

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling Information About You

When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

  • Opt in to receive marketing communications from us by e-mail, telephone, text message or post
  • Opt in to receive marketing from our sponsors, third party partners by e-mail telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • call us on 0191 490 0300
  • send an e-mail to [email protected]
  • Write to us – Data Protection Lead, Gateshead College, Baltic Campus, Quarryfield Road, Baltic Business Quarter, Gateshead. NE8 3BE.

We will include unsubscribe options on all of our marketing communications.

We will not lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Links From Our Site

Our website may contain links to other websites. Please note that we have no control of websites outside of If you provide information to a website to which we link, we are not responsible for its protection and privacy. You are advised to read the privacy policy or statement of other websites prior to using them.

Your rights

  1. You have the right to ask for a copy of any of your personal information held by Zero Carbon Futures (UK) Limited. You can make a ‘subject access request’ under the General Data Protection Regulation.
  2. You have the right to ask for your information to be corrected or updated.
  1. You have the right to ask (in certain circumstances) for your information to be deleted.
  1. You have the right to data portability
  1. You have the right to object to or restrict the processing of your information.
  1. You have the right to withdraw your consent at any time
  1. You have the right to complain to the ICO

To exercise any of these rights with us, please contact [[email protected]].

Complaints or Queries

If you have any questions about our collection and use of personal data please contact us. We are happy to provide additional information if it is required.

Please contact the college Data Protection Officer at [email protected]. If you are unhappy with the response, you can contact the Information Commissioner at or on 0303 123 1113.

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